Frequently asked questions2018-12-05T17:45:48+00:00

Your questions answered

If you have a question, you may find the answer here. If you don’t then drop us a line via our contact page and we’ll get back to you.

Do I need to purchase accounts for every child I teach?2018-12-13T13:51:12+00:00

No. You can use your single login multiple times, to login all the children in the class that you teach, while you are teaching them. This makes it very simple to administer. In line with our terms and conditions, do not share your login credentials with others. If you do, your account may be suspended. Parents may purchase their own accounts at the reduced rate for parents, for their child’s use at home.

I’ve forgotten my password2018-11-30T16:32:22+00:00

Login form showing Forgot Password linkNo problem. When you attempt to login you’ll see the “Forgot your password?” link – click this and you’ll be able to create a new password.

 

 

Can I cancel my subscription?2019-01-09T10:10:14+00:00

Yes! You can cancel at any time and no further payments will be taken. Send us an email from the account you used to sign up with (so we know it’s you), and tell us you wish to cancel. Our email address is help@sats2019.uk

Are all the questions the same as in the paper-based tests?2018-10-19T18:00:15+01:00

About 98% are identical; a few have had to be adapted. Every adapted questions tests the same knowledge as the original question.  Find out more here.

Where has the Subscription link gone?2018-12-01T09:34:18+00:00

The subscription link is only visible when you are logged out. After all, if you are logged in, you must already be subscribed.

How can I type in answers that are fractions?2018-10-19T18:00:06+01:00

To enter a fractions such as five-eights, use the slash symbol as the divider.

e.g.

5/8

 

To enter an answer with a whole number part also such as ‘two and five-eights’, type a space between the whole number part and the fractional part.

e.g.

2 5/8

I can’t type into the Reading papers2018-12-10T15:39:34+00:00

Some browsers don’t allow this. Google Chrome does. Others might. Better still, download the Reading papers to your computer and use Adobe Acrobat Reader to complete them.  This has two big advantages over using a browser.

1) You can save your work as you go, or at the end. Then you can check over it later and if you need to, email it to someone (your teacher or tutor for instance).

2) When you print the paper your answers will also print. If you try printing from a browser, even Google Chrome, only the original question paper prints, without all your hard work.

I printed a Reading paper but none of my answers got printed2018-10-19T18:00:35+01:00

Instead of completing the paper in your browser, it’s better to download the Reading papers to your computer and use Adobe Reader to complete them.  This has two big advantages over using a browser.

1) You can save your work as you go, or at the end. Then you can check over it later and if you need to, email it to someone (your teacher or tutor for instance).

2) When you print the paper your answers will also print. If you try printing from a browser, even Google Chrome, only the original question paper prints, without all your hard work.

What aren’t the Reading papers marked online?2018-12-10T15:39:08+00:00

There is no simple right or wrong answer to many of the Reading paper questions; it still requires a trained marker to award marks.

The main advantage we offer for users of the Reading papers is that the answers can be typed in, instead of hand-written. This means the completed answer book may be printed off, saved, or emailed to someone for marking. It saves a lot of paper too. Also, some children prefer this way of working.

Use Adobe Acrobat Reader to complete the Reading papers.

Why aren’t there more Workouts? I need more practice.2018-10-19T17:59:54+01:00

The Workouts contain a randomly selected list of questions, so each time you do a Workout you’ll get a different set of questions. Sometimes you’ll see a question you’ve seen before but it’s extremely unlikely you’ll get the same set of questions you’ve done before. So for more practice, take another Workout.

In the Workout test, the same question came up twice. Why?2018-10-19T18:00:42+01:00

The Workouts use questions chosen randomly from all of the other test questions. Occasionally the same question will come up more than once due to the random nature of selection.

My marks using the Workouts are much lower than in other tests. Why?2018-10-19T18:00:28+01:00

To ensure there is a big supply of different questions, the Workouts have loads more questions than you’re likely to have time to answer. So don’t worry if your percentage score is low. What’s important is that you improve your score with practice.

In the real test, you have a lot more time to answer the questions.