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Once your Direct Debit mandate has been accepted you will receive an email from us. It will ask you to select a password to login to your account.

Usually, this email arrives very quickly. But if your Direct Debit mandate requires another account holder’s approval, then we’ll need this approval before the email is sent out.

Once you have received the email and registered a password, you can start to use SATS2019.uk.

GoCardless will also email you to let you know that a mandate has been set up so we can take payments. It will contain a reference that you can use to identify these payments on your bank statement.

Your subscription will run until cancelled. When you no longer need to use our website, cancel your subscription. Do this by sending an email to help@sats2019.uk marked CANCEL. You should send the email from the email account that you registered with.  You can also contact your bank and ask them to cancel the Direct Debit mandate.